Steps To Fix The Issues Leading To The Outlook Crash

Outlook Help Desk

         Features Of Outlook

If you are using Outlook program to send and receive emails, you might have encountered a few issues with the program occasionally. One of the issues, which many users have encountered, is the frequent Outlook crash. There could be many reasons for this. Let us find out the common reasons and the related fixes in detail.

Outdated version of Outlook

According to Outlook help desk, the program can crash if you are using an outdated version. In order to fix this issue, launch Outlook program and select the option Help. Choose the option About and this will help you to find out the version of Outlook. If you are using an older version of the program, check for the updates. Download the updates and install it on the computer to fix the issue.

Issues with Extensions

If you have installed extensions on your Outlook program, it could be a reason for the crashing of the program. This is because extensions can become corrupted and this in turn will make the Outlook program to crash. In order to fix the corruption issues of Outlook extensions, disable each of the extensions one by one. Check if the Outlook program is working fine. Repeat the steps until you find the corrupted extension. Remove or disable it from the program.

Corruption with Windows Registry

Outlook Repair Tool

        Outlook Email Configuration

Windows Registry is the place where all the settings associated with all the programs are stored. A corruption of Windows Registry can in turn make the programs in the computer dysfunction. Since it is difficult to fix the registry corruption issues manually, download any of the Windows Registry cleaning programs. These programs are designed to fix most of the registry errors.

Issues with Outlook data file

Outlook data file stores all the Outlook data. Any issues like corruption of Outlook data file will lead to the crashing of the program. In order to fix the issues with Outlook data file, run the Outlook repair tool in the computer. The inbox repair tool is designed to fix the corruption issues associated with Outlook data file. The inbox repair tool has the file name scanpst.exe. Run this tool on your computer after choosing the Outlook data file to fix the data corruption issues.

With the above steps, you can fix the common issues that lead to the crashing of Outlook. For further assistance, you may contact Outlook help desk or our technical support team.

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Steps To Import Outlook Contact Into Skype

Outlook Help Desk

          Outlook Tech Support

Microsoft Outlook is an advanced email application that comprises of several advanced and useful options. The best part of Outlook is that it can even be used as a personal information manager because the program has the options to store the personal as well as contact information of the users. For any issues related to Outlook, the users can also contact the Outlook help desk to get expert advices and steps to fix the problems.

If you are using Skype instant messenger application, the program will display a list of Outlook contacts thorugh the import option. If you want to keep the import function in Skype, you can use the following instructions.

  • In the first step, you need to click on Contacts followed by Import Contacts. Now, you can select the option Other from the Import contacts screen that pops-up and then click on Microsoft Outlook
  • Once you do so, Skype will try to link your Microsoft Outlook contacts with any Skype users. Wait for the search results to appear. But make sure you do not directly click on the Add button.
  • According to the Outlook help desk technicians, you need to carefully review the list and disable the people you do not know.
  • If you see a phone icon, it means that no match with a Skype user has been made. So, you can click on the option to select these contacts, especially if you only want to add the phone numbers that are stored in Outlook. By doing so, you’ll be able to get connected via landline or mobile phone along with Skype.

    Microsoft Outlook Contacts

                     Outlook 2013

  • Once you choose the contacts that you would like to import or Skype users that you want to add, click on Add # contacts.
  • Now, you need to click on Next and then you’ll be directed to a screen where you can send a Skype invite via email to your contacts for which a Skype user has not been found. If you do not want to do this step, click on the Skip option.
  • Now, check if you are getting an overview of added contacts. Also, you can add some more contacts if you want.

By following these steps, you can successfully import your Outlook contacts into Skype. If you’re still getting issues, do not worry. Please contact our online tech support team to get the best assistance in quick time.

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Automatically Compact Messages In Outlook Express

Outlook Express Problems

        Outlook Express Features

In order to keep data and information in Outlook Express intact, it is necessary for Outlook to automatically compact messages. When compacting does not happen on a regular basis, the files in Outlook mailbox will increase in the size. Eventually they will become so huge and unmanageable that they might lead to Outlook Express problems. Outlook will try to remind you about compacting on a random basis; this will be regardless of how often you use the email application.

With the release of Service Pack 2 for Windows XP, Microsoft introduced many changes in the way in which email messages are compressed in Outlook Express. When it comes to storage in Windows Mail, when you delete any email messages, they do not appear in the mailbox but they would remain in the database. In order to actually remove them from the computer, it is necessary to run certain tools. Only then will you be able to free up some memory space.

Compacting in Microsoft Outlook Express starts right after you have opened and closed the email for over 100 times. It is not possible to make changes to this number within the software. Hence there is a registry hack that would help you reset the counter.

Instructions to reset the counter manually

  • Close all windows related to Outlook Express opened currently.
  • Click on the Start button located to the lower left corner of the desktop, then on the Run menu.

    Microsoft Outlook Express

              Outlook Express Issues

  • This opens the Run dialogue box, in the space provided to type, enter Regedit and hit Enter.
  • This will open up the Registry Editor window. You will find all the registry keys to the left pane. In the right hand pane, you can make changes to the registry key as desired.
  • Navigate through the entries to the location Hkey_Current_User\ Identities\ {GUID}\ Software\ Microsoft\ Outlook Express\ 5.0. It will be easier if you use the arrow keys on the keyboard to navigate to the desired position.
  • Double Click on Compact Check Count, which is present to the right hand side pane. Clear the value that is present and type Zero instead.

It is not safe to work with the registry keys. Registry is considered as the database of the computer. Hence, any unwanted changes made to it will only result in malfunctioning of the computer and the software and applications installed in it. Hence, on the other hand, you can make use of a third party tool that would help you better and avoid such Outlook Express problems.

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What To Do When Outlook Express Won't Receive Emails

Outlook Express Problems

       Outlook Express Email Issues

For individual users, Microsoft Outlook Express is an excellent software that makes dealing with emails an easy affair. It came pre-built with certain versions of Windows that makes it all the more useful. Unlike Outlook that comes as a part of Microsoft Word, you do not have to pay for Outlook Express. The email client is capable of handling a wide variety of protocols and thus can be used with many email service providers.

Outlook Express problems are few and one of the major ones is not being able to receive emails. There can be many reasons for this issue, chief one being wrong email settings, exceeded space quota and incorrect MX settings of the domain. If you are unable to send or receive emails in Outlook Express, here’s what you need to do.

Check your Net Connectivity

At times, the Outlook Express problems may not be, well, problems with the Outlook Express at all. So start by checking if your device is connected to the internet. If not, look for ways to establish connection with the internet. It may be something wrong with your computer, modem or the ISP itself may be temporarily down. No changes to Microsoft Outlook Express will be able to retrieve emails as long as you are offline.

Check If You Are Connected To The Mail Server

Click on the Email Account Settings of Outlook Express and check if the port settings are written correct. If you are using the POP3 or IMAP settings, the port should be 110 and 143 respectively. If not, set these parameters correct.

Check if your Mail Client Settings Are Correct

Make sure the following mail client settings are correct.

  • The Incoming Mail Server (POP3/IMAP) is set to:
  • The Outgoing Mail Server (SMTP) is set to

    Microsoft Outlook Express

    Problems Receiving Outlook Express Mail

  • Your full email id is entered in the username field. For example:
  •  Your password is filled in the correct font case.

Exceeded Email Quota

Another popular reason why Outlook Express sometimes stops is that email quota of the server is exceeded. When the number of emails available in Outlook Express increases beyond a particular number, the server cannot take any more emails. In order to determine if the email quota has increased, open Control Panel and then click on Email Accounts. Inside this option, click on Current Accounts section.

You will find usage statistics inside this window where the space usage of each email account will be specified. If the space has been filled, remove unwanted emails or contact the host to get more emails.

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Scanning The Outlook Express Program For Viruses

Outlook Express Problems

       Outlook Express Program

Computer users these days have numerous threats to protect themselves from. Among all the threats, viruses are the most significant and notorious ones. Viruses are malicious program codes that can do significant damage to the computers. Some of the viruses are very much dangerous and can render the PC useless and can result in loss of important data. One of the modes of propagation of the virus programs is through email messages.

The use of email messages can make the PC vulnerable to attacks and in this modern era we will not be able to move ahead without using email accounts. There are many email client programs that can help the users manage their email messages and other data. One such program is Outlook Express and the program is much popular among the users. Outlook Express is much used by people owing to its features like calendar, contacts manager, scheduler and other features. The program also allows the users to scan the Outlook Express files for viruses and other malware programs to ensure that the email messages are not infected.

The steps to scan the email messages in Outlook Express program without encountering any Outlook Express problems are explained below in this article.


  • Make the changes in the folder options to ensure that your computer is able to see all the hidden files. To do this, you will need to go to desktop, click on Start orb, choose Control Panel, then Folder Options and then View. In the View window, you will need to choose the radio button located near Show Hidden Files and Folders. Now the hidden folders and files will be displayed.

    Outlook Express Files

                   Outlook Express Errors

  • As the next step, you will need to navigate to the folder that holds the Outlook Express files. You can do this by opening Outlook Express program and then selecting Tools tab. In the Tools tab, you will need to select Options, Maintenance, and then Store Folder. You can take down the location of this folder.
  • Close Outlook Express program and open the Antivirus program that is installed in your computer. If you do not have an AV program installed in your PC, you can go online and download a free AV program.
  • Open the AV program, provide the location of the Outlook files as the scan location and start the scan process.

These are the simple steps to scan the Outlook Express contents for viruses. Do the steps carefully so that you do not encounter any Outlook Express problems.

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